Terms and conditions

To secure a booking through CreteVillas4U, an initial deposit of the total rental price is required, in accordance with the payment terms applicable to the selected property. By proceeding with the booking, you acknowledge and agree to these Terms and Conditions. Your booking will be confirmed once the required deposit has been received and the booking has been accepted by CreteVillas4U. Following confirmation, a booking confirmation email will be sent to you, including your reservation details and the applicable payment terms.

If you wish to cancel or amend your booking, please contact us by email or phone as soon as possible. All cancellations must be confirmed in writing by email and will only take effect once we have received your written confirmation. The cancellation policy applicable to your booking is specified on the property page before the booking is completed and is also included in your booking confirmation email. For payments made by credit card, refunds will be processed without transaction fees, and the full refundable amount will be credited back to the original credit card used for payment. For payments made by bank transfer, a €15 transaction fee will apply to any refund.

Only the guests listed in the booking confirmation are permitted to stay at the property. Visitors or additional guests are not permitted to enter or stay overnight without prior approval from CreteVillas4U or the property owner. Any party, event or gathering involving more people than the number of guests included in the booking must be declared and approved in advance. Such events may not be permitted at all properties and, where permitted, additional charges may apply. Failure to comply with these conditions may result in the refusal of access to the property or the termination of the stay without a refund, at the discretion of CreteVillas4U and/or the property owner, subject to applicable law.

Check-in and check-out times vary depending on the property and are specified in the respective property listing. If you wish to check in earlier or check out later than the stated times, please contact us in advance. We will do our best to accommodate your request, subject to availability and at no additional cost where possible. If your arrival is delayed, please inform us as soon as possible so that the necessary arrangements can be made to ensure access to the property. If you fail to arrive by 12:00 noon on the day following your scheduled arrival date and have not contacted us, your booking may be treated as cancelled.

Upon arrival, guests may be required to present the booking confirmation provided by CreteVillas4U. The lead guest named in the booking confirmation must present a valid ID card or passport. The property owner or manager may also request identification documents from other guests, where required. Where the booking has been paid for by credit card, the lead guest may be required to present the same credit card used for payment so that the last four digits can be verified against the payment details provided to the property owner or manager.Guests are required to cooperate with reasonable identification and verification procedures applicable to their booking and stay. Failure to provide the required documentation or to comply with these procedures may result in access to the property being refused, subject to applicable law.

Every effort has been made to ensure that you enjoy a pleasant and memorable holiday. However, if you have any complaints or encounter any problems during your stay, it is important that you contact us as soon as possible so that appropriate action can be taken. Prompt notification is essential, as it may be difficult or impossible to investigate and resolve certain issues unless we are informed while you are still staying at the property. In particular, temporary issues such as power outages, lack of hot water or other technical problems must be reported to us as soon as possible. If, after the first 48 hours of your stay, we have not received any message or email from you regarding broken facilities, damaged items or amenities at the property, you will be held responsible for any damage caused during your stay. Any such damage must be paid for or replaced by the guest before departure.

The property will be cleaned before your arrival. During your stay, cleaning services will be provided according to the cleaning schedule applicable to the specific property. Bed linen and bath towels are provided as part of the rental. Daily housekeeping is not included in the rental price. Towels and linen must not be removed from the property. Additional cleaning services may be arranged upon request and may incur an extra charge. Final cleaning arrangements and any associated charges depend on the specific property and are detailed in the relevant property listing.

Children under the age of 5 must not use the hot tub without adult supervision. Please be aware that the use of a hot tub involves certain health and safety risks. Guests use the hot tub at their own risk and are responsible for supervising children at all times. Our housekeeping team ensures that the hot tub is drained, cleaned, sanitized, refilled and treated with the appropriate chemicals before your arrival. As a result, the water may not reach the desired temperature until later in the evening on the day of arrival.

All swimming pools comply with the applicable standards of the Greek National Tourism Organization (GNTO). Parents and guardians are fully responsible for supervising their children at all times when using the swimming pool. Children under the age of 12 must not use the swimming pool without adult supervision. Guests should be aware that the use of a swimming pool involves certain health and safety risks. Guests use the swimming pool at their own risk and must exercise appropriate care at all times. Pool heating is available at selected properties and may incur an additional charge, as specified in the relevant property listing.

A qualified pool maintenance professional will visit the property regularly to check and maintain the pool water quality, including chlorine levels and other relevant chemical parameters, to help ensure that the pool is properly maintained throughout your stay.

Some of our villas are equipped with wood-burning fireplaces, and firewood is provided. Please do not burn paper or any other combustible materials in the fireplace. Fireplaces may be used throughout the year, provided that all relevant safety instructions are followed.

A reliable 24-hour emergency contact number will be provided to guests during their stay.

The property owner is not responsible for any items lost or damaged during your stay. Guests are advised to keep their valuables with them or store them securely in the safe provided at the villa, where available.

Guests agree to treat the property and its contents with care and to leave it in the same condition as they found it upon arrival. Guests are responsible for any damage caused to the property or its contents during their stay. The guest will be required to pay an appropriate amount to cover the cost of any damage caused. Some villas may require a damage deposit, which will be refunded in full after the property has been inspected jointly by the owner and the guest, provided that no damage or other issues requiring a deduction are identified. If any member of the guest party behaves disrespectfully towards the property or its contents, the owner reserves the right to require all guests to vacate the property immediately.

Neither the property owner nor CreteVillas4U shall be held responsible for accidents or injuries sustained by guests during their stay at the property.

These Terms and Conditions and any contract between you and CreteVillas4U shall be governed by Greek law. Any dispute arising out of or in connection with the contract or these Terms and Conditions shall be subject to the jurisdiction of thecompetent Greek courts.

By submitting a booking request, you acknowledge that CreteVillas4U will process your personal data for the purpose of handling your enquiry or booking. You agree to receive essential service-related communications necessary for the proper handling of your enquiry or booking and the provision of our services. These may include booking confirmations, check-in instructions, villa-specific information and local destination guides, where relevant to your stay.